AGENDA

Days


Tracks

Tuesday, February 11, 2025
8:00am-6:00pm
Tuesday - 2/11/25
(Hall B)
Registration Counters Open
X-01
  
9:00am
Tuesday - 2/11/25
()
Coffee Service
X-02
  
10:00-10:45am
Tuesday - 2/11/25
Intelligent Video ()
Kick-Off Keynote: Integrating AI-Infused Video Applications into the Corporate Workflow
IV-01
  Intelligent Video
11:00-11:45am
Tuesday - 2/11/25
Intelligent Video ()
Panel: Re-Imagining Video Solutions for the AI Enterprise
IV-02
  Intelligent Video
12:00-12:30pm
Tuesday - 2/11/25
  Intelligent Video
12:30pm
Tuesday - 2/11/25
(Floridian Ballroom, 3rd Floor)
Conference Luncheon - Sponsored by IgniteTech
X-03
  
12:45pm
Tuesday - 2/11/25
  Keynote Presentation
1:30-1:55pm
Tuesday - 2/11/25
  Intelligent Video
2:00-2:45pm
Tuesday - 2/11/25
Intelligent Video ()
Afternoon Keynote: Digital Avatars and the Future of Distributing AI Output in the Enterprise
IV-05
  Intelligent Video
3:00-3:45pm
Tuesday - 2/11/25
Intelligent Video ()
Panel: Integrating Digital Avatars into the Enterprise Workflow
IV-06
  Intelligent Video
4:00-4:45pm
Tuesday - 2/11/25
Intelligent Video ()
Panel: Democratizing the Video Production Process with AI
IV-07
  Intelligent Video
5:00-6:00pm
Tuesday - 2/11/25
  Special Networking Event
Wednesday, February 12, 2025
7:30am-7:00pm
Wednesday - 2/12/25
(Hall B)
Registration Counters Open
X-05
  
8:30am
Wednesday - 2/12/25
()
Continental Breakfast Served
X-06
  
9:00-9:45am
Wednesday - 2/12/25
Intelligent Video ()
Intelligent Video Keynote: Understanding the Role of Video in the AI Enterprise
IV-08
  Intelligent Video
10:00-10:45am
Wednesday - 2/12/25
Intelligent Video ()
Panel: Harnessing the Power of AI to Revolutionaize Enterprise Video Content Management
IV-09
  Intelligent Video
11:00-11:45am
Wednesday - 2/12/25
Intelligent Video ()
Panel: Strategies for Enhancing Online Marketing Leveraging AI-Enriched Video Platforms
IV-10
  Intelligent Video
12:00-12:45pm
Wednesday - 2/12/25
Intelligent Video ()
Panel: Leveraging Intelligent Video Solutions for Use in Training and Education
IV-11
  Intelligent Video
12:45-1:30pm
Wednesday - 2/12/25
1:30pm
Wednesday - 2/12/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: Utilizing Generative AI for Improving Soft Skills
K-02
Generative AI is transforming industries and driving innovation at a rapid pace. At a time when AI technologies are performing so many tasks efficiently, there are still a lot of things that require the human connection. Many roles like sales, marketing, human resources and even technology need humans with comprehensive verbal skills, leadership skills and emotional intelligence to build teams, connect personally and help pave the way for a better future. But, in an increasingly technology-driven world, it is no surprise that human relationships and soft skills have started to lag behind. Generative AI can be used as an effective tool to help improve and upskill these much needed soft skills by offering personalized and interactive learning experiences. For instance, AI-powered platforms can provide real-time feedback on communication skills, enabling users to refine their verbal and written expression. Additionally, AI can simulate emotional scenarios to help individuals practice empathy and emotional intelligence. This session is focused on ideas and strategy to use the powerful AI models to help improve the soft skills by designing tools to enhance teamwork and collaboration which can facilitate better decision-making and cooperation among team members.
REGISTER ME
  Keynote Presentation
2:00pm
Wednesday - 2/12/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Kellanova: Case Study: Transitioning from 100 yrs of Internal Experience to a Managed Services Provider
K-03
In this session, we'll explore a real-world case study detailing the successful transition from managing a team with 100 years of collective experience to partnering with a Managed Services Provider (MSP). Discover the strategic decisions, challenges, and lessons learned throughout the process, including how to ensure operational efficiency, cost savings, and enhanced service delivery. This session will offer valuable insights into scaling IT operations, optimizing resources, and driving long-term business growth through managed services.
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  Keynote Presentation
2:30pm
Wednesday - 2/12/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: Fireside Chat with Kaseya Vice Chairman Fred Voccola
K-04
  Keynote Presentation
3:00-7:00pm
Wednesday - 2/12/25
()
#TECHSUPERSHOW Expo Hall Grand Opening
X-08
  
3:30pm
Wednesday - 2/12/25
Solutions Theatre (Expo Floor Theatre)
Generative AI Solutions Showcase - When Agents Come to Work
SS-01
The rise of GenAI and LLMs is transforming how businesses operate, shifting from a world of isolated AI tools to one where hundreds of autonomous agents work alongside us—driving execution across engineering, product management, marketing, and sales. In this session, we’ll explore how companies are deploying AI agents to scale faster, make better decisions, and unlock new levels of efficiency. We’ll also discuss the future of work, where a 10-person startup can scale to a billion-dollar unicorn by leveraging AI agents for every function. As AI becomes deeply embedded in workflows, organizations must rethink key metrics, decision-making structures, and how teams collaborate. The companies that adapt will thrive—those that don’t will be left behind.
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  Solutions Theatre
4:00pm
Wednesday - 2/12/25
Solutions Theatre (Expo Floor Theatre)
The Human-AI Symphony: Practical Strategies for Business Leaders to Amplify Human Potential with AI
SS-02
In an era where AI adoption often feels like choosing between human expertise and artificial intelligence, forward-thinking organizations are discovering the transformative potential of human-AI collaboration. This session explores how organizations are leveraging digital personas and intelligent communication systems to create a more dynamic, efficient, and human-centric work environment. We'll examine how Subject Matter Experts (SMEs) can scale their impact through AI-powered digital twins while maintaining authentic human connections. Through real-world examples and demonstrations of IgniteTech's MyPersonas and EloquensAI solutions, we'll show how businesses are bridging the gap between AI capabilities and human expertise. This session is ideal for business leaders seeking practical insights into implementing AI solutions that promote collaboration while maintaining the irreplaceable human element in their operations.
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  Solutions Theatre
4:30pm
Wednesday - 2/12/25
Solutions Theatre (Expo Floor Theatre)
Generative AI Solutions Showcase - Ragmetrics
SS-03
  Solutions Theatre
5:00pm
Wednesday - 2/12/25
Solutions Theatre (Expo Floor Theatre)
Generative AI Solutions Showcase - Shaping the Future of AI: Voice Cloning and Synthetic Data in Action
SS-04
Voice cloning and synthetic data are transforming conversational AI by enabling scalable, personalized interactions. Deepgram’s advanced voice synthesis allows for the creation of diverse, natural voices, while synthetic data provides an unstoppable gateway to model accuracy, reducing bias, and ensuring privacy. In this session, we’ll explore how these technologies are reshaping industries and improving user experiences, offering insights into the future of AI-driven voice applications.
REGISTER ME
  Solutions Theatre
5:00-7:00pm
Wednesday - 2/12/25
Special Networking Event ()
Grand Opening Reception in Expo Hall
X-09
  Special Networking Event
5:30pm
Wednesday - 2/12/25
Solutions Theatre (Expo Floor Theatre)
Generative AI Solutions Showcase - Boosting Productivity: Agentic AI for CX & EX
SS-05
Inefficient processes drain businesses of over $5 trillion annually. The agentic AI platform offers a solution by automating and optimizing CX and EX. These intelligent agents handle complex tasks, personalize interactions, and proactively resolve issues, boosting efficiency and freeing human agents for higher-value work. The result is significant cost savings, improved customer and employee satisfaction, and a substantial impact on the bottom line.
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  Solutions Theatre
Tuesday, February 13, 2024
1:00-1:45pm
Tuesday - 2/13/24
Intelligent Video ()
Panel: Understanding the Infrastructure that Makes Intelligent Video Possible
IV-13
  Intelligent Video
Thursday, February 13, 2025
7:30am-5:00pm
Thursday - 2/13/25
(Hall B)
Registration Counters Open
X-10
  
8:00am
Thursday - 2/13/25
()
Continental Breakfast Served
X-11
  
9:00am
Thursday - 2/13/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Avant: Cracking the Code: Solving Trusted Advisors’ Biggest Challenges
K-05
Today’s Trusted Advisors are always facing new challenges in the fast-paced IT landscape, from understanding evolving technologies to solving for their customer’s unique needs. Join this expert panel, moderated by Stephen Semmelroth, AVANT VP of Cloud Resiliency, to explore powerful strategies, actionable insights, and proven next steps that will supercharge your business’s success. Whether you're navigating prospecting hurdles or seeking fresh approaches, this session is packed with solutions to help you thrive.
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  Keynote Presentation
9:30am
Thursday - 2/13/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: Hackers Perspective on Cybersecurity: A Fireside Chat
K-06
Threat actors don’t follow the rules—so why are companies still relying on outdated playbooks? Cyber threats are constantly evolving, becoming more complex and frequent, making it difficult for companies to keep pace and protect their digital assets and infrastructure. Join former World’s Most Wanted Hacker and zeroday developer, Jesse Tuttle aka Hackah Jak, along with his prodigy daughter, AP2T Labs founder Reese Bess, as they pull back the curtain on how businesses can overcome modern threats. This no-holds-barred fireside chat will challenge the way you think about cybersecurity.
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  Keynote Presentation
10:00am
Thursday - 2/13/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: HyperGrow Your Business & AI Practice Powered by IBM
K-07
  Keynote Presentation
10:30am
Thursday - 2/13/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: AI in Action: Driving Excellence Across Customer Experience, Cybersecurity, and Cloud
K-08
Widespread AI implementation is just around the corner. Productivity and efficiency gains enabled by generative and non-generative AI technologies are no longer just hype – they’re here. In this dynamic panel discussion led by Telarus CRO Dan Foster, you’ll learn the latest trends behind AI buying behaviors, proven use cases for AI as a powerhouse enablement technology across CX, cybersecurity, and cloud, and upsell strategies for adding AI to your growing business offerings.
REGISTER ME
  Keynote Presentation
11:00am-5:00pm
Thursday - 2/13/25
()
#TECHSUPERSHOW Expo Hall Open
X-12
  
11:30am
Thursday - 2/13/25
1:00pm
Thursday - 2/13/25
Solutions Theatre (Expo Floor Theatre)
#TECHSUPERSHOW Solutions Showcase - Future of Work
SS-09
Preparing for the future of work requires a strategy, and this is not the time to rely on gut feel. Employees and managers will have different priorities, and technology can play a key role to bridge those divides. This is where industry-based research can be invaluable, helping decision-makers connect the dots across the organization for a more strategic approach to future of work. During this opening keynote session, Future of Work conference Chair Jon Arnold will review current research about the state of the workplace, and how businesses can develop more effective future of work strategies.
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  Solutions Theatre
12:00-12:45pm
Thursday - 2/13/25
Intelligent Video ()
Panel: Generating Audio for Automated Video Production
IV-12
  Intelligent Video
2:00pm
Thursday - 2/13/25
Solutions Theatre (Expo Floor Theatre)
Enterprise Cybersecurity Solutions Showcase - Introducing PDI: Where AI Meets Expert-Driven Cybersecurity
SS-11
Join us for a demonstration of PDI Security and Network Solutions' innovative cybersecurity platform. We'll showcase how our integrated solution combines human expertise with advanced AI to deliver comprehensive protection across your entire security ecosystem. You'll see firsthand how our platform, trusted by 2,500+ businesses across 40 countries, provides:
  • Real-time threat detection and response through our global SOCs
  • Unified visibility across your entire security tech stack
  • AI-powered automation for enhanced threat hunting and response
  • Mobile accessibility for on-the-go security management
Watch as we demonstrate how our platform analyzes over 1 trillion logs per quarter and manages 3,657+ firewalls and 150,000+ endpoints. Learn why we maintain a 97% client retention rate and how our solution can transform your organization's security posture.
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  Solutions Theatre
2:30pm
Thursday - 2/13/25
Solutions Theatre (Expo Floor Theatre)
Future of CX Solutions Showcase - Creating Accessible Customer Support Experiences and Unlocking a Market of Millions
SS-12
The Deaf and Hard of Hearing (D/HH) community faces significant barriers when interacting with customer support systems, resulting in missed opportunities and lost revenue for businesses. What constitutes a high-quality customer experience for the Deaf community? How many Deaf customers are reaching out to your business today? In this session, we will explore the disparities in customer support for the DHH community, examine the current state of access, and highlight the costs of inadequate solutions. Attendees will gain insights on how to offer more equitable customer experiences, tap into a largely underserved market, and improve overall customer satisfaction. This session will address the critical gap between the customer support experiences currently offered to the Deaf community and the expectations of both customers and businesses. We will discuss common misconceptions about what constitutes accessible service and explore the real needs of DHH customers. Through a focus on emerging technologies, such as live support using WebRTC, AI-powered sign language recognition, and virtual signing avatars, we will demonstrate how businesses can leverage these tools to provide accessible, impactful, and customer-centric experiences. We will also highlight the importance of integrating live support with native language users to ensure an inclusive environment, strengthen brand reputation, and ultimately unlock access to an untapped market of millions. Understand the current limitations of technologies used by businesses to engage with the Deaf community, and why many existing solutions are outdated and ineffective. Explore how legacy solutions, some of which are 20-40 years old, contribute to inequitable access and a subpar customer experience for Deaf individuals. Learn about innovative, forward-thinking technologies that are improving accessibility, including WebRTC, AI-driven sign language recognition, and virtual avatars. Discover the positive impact that equitable customer experiences can have on business success, customer loyalty, and brand equity. Gain insights into how businesses can proactively reach and serve the Deaf and Hard of Hearing community, enhancing customer satisfaction while expanding market opportunities.
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  Solutions Theatre

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